Terms of Service

Terms of Service

Welcome to SunburstHost!

These terms and conditions outline the rules and regulations for the use of SunburstHost’s Website, located at https://sunbursthost.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use SunburstHost if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to those Terms and Conditions (the “Agreement”) is an agreement between SunburstHost.com, (“SunburstHost” or “us” or “our”) and you (“User” or “you” or “your”). This Agreement sets forth the overall terms and conditions of your use of the products and services made available by SunburstHost and of the https://sunbursthost.com/ website. By using the Services, you conform to be bound by this Agreement. If you are doing not comply with abide by the terms of this Agreement, you’re not approved to use or access the Services.

Account Eligibility / Account Setup
By registering for or exploitation the Services, you represent and warrant that:
You are eighteen (18) years elderly or older. The Services area unit meant only for Users United Nations agency area unit eighteen (18) years elderly or older. Any registration, use of, or access to the Services, by anyone beneath eighteen (18) is unauthorized and might be a violation of this Agreement.

If you utilize the Services on behalf of another party you agree that you just are authorized to bind such other party to the current Agreement and to act on such other party’s behalf with relevance any actions you are taking in reference to the Services.

It is your responsibility to supply correct, current, and complete info on the registration forms, as well as associate degree email address that’s totally different from the domain you’re language up underneath. If there’s ever associate degree abuse issue or we’d like to contact you, we’ll use the first email address we’ve got on file. it’s your responsibility to make sure that the contact info for your account, as well as any domain accounts, is correct, correct, and complete in the least times. SunburstHost isn’t accountable for any lapse within the Services, as well as while not limitation, any irreligious domain registrations thanks to out-of-date contact info being related to the domain. If you wish to verify or amendment your contact info, please contact our sales team via email or update your contact info through the SunburstHost charge and web. Providing false contact info of any kind might end in the termination of your account. In dedicated server purchases or sure alternative cases, you will be needed to supply government-issued identification and probably a scan of the mastercard used for verification functions. Failure to supply the data requested might end in your order being denied.

You conform to be totally answerable for all use of your account and for any actions that surface through your account. it’s your responsibility to keep up the confidentiality of your parole and alternative data associated with the safety of your account. Any dedicated IP order additionally to those supplied with a hosting package is also subject to IP justification.

Transfers
Our Transfers Team will make every effort to assist move your website to us. We don’t make any guarantees regarding the supply, possibility, or time required to finish an account transfer. Each hosting company is configured differently, and a few hosting platforms save data in an incompatible or proprietary format, which can make it extremely difficult, if not impossible, to migrate some or all account data. In some cases, we might not be able to assist you in an exceedingly transfer of information from an old host. The free transfer service is on the market for thirty (30) days from your sign update.

Transfers outside of the thirty (30) day period will incur a charge; please contact a member of our Transfers department to receive a price quote. In no event shall SunburstHost be held accountable for any lost or missing data or files resulting from a transfer to or from SunburstHost. you’re only liable for backing up your data all told circumstances.

Content
You might be able to transfer, store, publish, display and distribute data, text, photos, videos, and alternative content on or through the Services (collectively, “User Content”). User Content includes any content denote by you or by users of any of your websites hosted through the Services (“User Websites”). you’re alone liable for any and every one User Content and any transactions or alternative activities conducted on or through User Websites. By posting or distributing User Content on or through the Services, you represent and warrant to SunburstHost that (a) you have got all the mandatory rights to post or distribute such User Content, and (b) your posting or distribution of such User Content doesn’t infringe or violate the rights of any third party.

You might not but use your /home/ directory as a location to put backups. together with cPanel/WHM/Third Party applications. All websites area unit mechanically backed-up nightly in third party locations. If you’d wish to conduct your own backups you want to purchase block storage from us at $39.95/month per 150GB. SunburstHost reserves the correct to get rid of any files that violate this policy below our sole discretion. Users that violate this policy area unit subject to immediate suspension and/or termination.

Only for purposes of providing the Services, you hereby grant to SunburstHost a non-exclusive, royalty-free, worldwide right and license to (a) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (b) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, SunburstHost does not acquire any right, title or interest in or to the User Content, all of which shall remain only with you.

SunburstHost exercises no control over and accepts no responsibility for, User Content or the content of any information passing through SunburstHost’s computers, network hubs and points of presence or the Internet. SunburstHost does not monitor User Content. However, you acknowledge and agree that SunburstHost might, but is not obligated to, immediately take any corrective action in SunburstHost’s sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that SunburstHost shall have no liability due to any corrective action that SunburstHost might take.

Content Not Allowed:
– Hacking related content
– Sexual content/ adult content.
– IRC Scripts/Bots
– Proxy Scripts/Anonymizers
– Pirated Software/Warez
– Hacker sites/archives/programs
– Such a Scripts that run corn job less than 30 minutes interval
– E-mail Marketing Scripts
– Fraudulent Sites
– Forums and/or websites that distribute or link to warez/pirated/illegal content
– Sites promoting illegal activities
– Hateful/Racist/Harassment oriented sites
– Lottery/Gambling Sites
– Mail Bombers/Spam Scripts
– Bruteforce Programs/Scripts/Applications

Third-Party Products and Services

Third-Party Providers
SunburstHost might provide sure third party products and services. Such products and services might be subject to the terms and conditions of the third-party supplier. Discounts, promotions, and special third party offers might be subject to further restrictions and limitations by the third-party supplier. you ought to ensure the terms of any purchase and therefore the use of products or services with the particular third party supplier with whom you’re managing.

SunburstHost doesn’t create any representations or warranties relating to, and isn’t chargeable for, the standard, handiness, or timeliness of products or services provided by a third-party supplier. You undertake all transactions with these third party suppliers at your own risk. we tend to don’t warrant the accuracy or completeness of any data relating to third-party suppliers. SunburstHost isn’t associate degree agent, representative, trustee or fiduciary of you or the third party supplier in any dealing.

Third-Party Websites
The Services might contain links to different websites that don’t seem to be in hand or controlled by SunburstHost (“Third Party Sites”), moreover as articles, images, text, graphics, pictures, designs, sound, video, data, and different content or things happiness to or originating from third parties (“Third Party Content”). we tend to don’t seem to be liable for any Third Party Sites or Third Party Content accessed through the Services. Third-Party Sites and Third Party Content don’t seem to be investigated, monitored, or checked for accuracy, appropriateness, or completeness by us. If you opt to access Third Party Sites or to access or use any Third Party Content, you are doing therefore at your own risk and you ought to bear in mind that our terms and policies now not govern. you ought to review the applicable third party’s terms and policies, as well as privacy and information gathering practices of any web site to that you navigate.

Account Security and SunburstHost Systems
It is your responsibility to confirm that scripts/programs put in below your account square measure secure and permissions of directories square measure set properly, notwithstanding the installation technique. once in the least attainable, set permissions on most directories to 755 or as restrictive as attainable. Users square measure ultimately to blame for all actions taken below their account. This includes the compromise of credentials like user name and positive identification. you’re needed to use a secure positive identification. If a weak positive identification is employed, your account is also suspended till you comply with the use of a safer positive identification. Audits are also done to stop weak passwords from being employed. If an Associate in Nursing audit is performed, and your positive identification is found to be weak, we’ll advise you and permit time for you to vary or update your positive identification before suspending your account.

The Services, together with all connected instrumentality, networks, and network devices square measure provided just for approved client use. SunburstHost might, however, isn’t obliged to, monitor our systems, together with while not limitation, to confirm that use is allowed, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. throughout observance, data is also examined, recorded, copied, and used for approved functions. By exploiting the Services, you consent to watch for these functions.

Any account found connecting to a 3rd party network or system while not authorization from the third party is subject to suspension. Access to networks or systems outside of your direct management needs the categorical written consent of the third party. SunburstHost might, at our discretion, request documentation to prove that your access to a 3rd party network or system is allowed. Any account that’s found to be compromised is also disabled and/or terminated. If you are doing not pack up your account when being notified by SunburstHost of Associate in Nursing current issue, we have a tendency to reserve the correct to stay your account disabled. Upon your request, SunburstHost might clean-up your account for an extra fee.

SunburstHost reserves the correct to migrate your account from one information center to a different so as to go with applicable information center policies, local law, or for technical or different reasons unexpectedly.

Compatibility with the Services
You conform to collaborate totally with SunburstHost in reference to SunburstHost’s provision of the Services. it’s only your responsibility to supply any instrumentality or software system that will be necessary for your use of the Services. To the extent that the performance of any of our obligations below this Agreement might depend on your performance of your obligations, SunburstHost isn’t to blame for any delays because of your failure to timely perform your obligations.

You square measure only to blame for making certain that each one User Content and User Websites are compatible with the hardware and software system employed by SunburstHost to supply the Services, which can be modified by SunburstHost from time to time in our sole discretion.

You are only to blame for backing-up all User Content, together with however not restricted to, any User Websites. SunburstHost doesn’t warrant that we have a tendency to back-up any User Content, and you conform to settle for the chance of loss of any and every one User Content.

Billing and Payment Information

Multiple Accounts
Users might not jump to multiple accounts to abuse “new customer” discounts. Users in violation of this policy can have each account suspended till all outstanding invoices are happy. Users that abuse our discount system are subject to termination while not a refund.

Prepayment
It is your responsibility to make sure that your payment information is up to now which all invoices are paid on time. You comply with procuring the Services earlier of the period throughout that such Services are provided. Subject to applicable laws, rules, and laws, payments received are 1st applied to the oldest outstanding invoice in your request account.

Autorenewal
Unless otherwise provided, you agree that till and unless you notify SunburstHost of your want to cancel the Services, you’ll be beaked on associate degree automatically continual basis to forestall any disruption to your Services, victimization your mastercard or different charge information on file with us.

Taxes
Listed fees for the Services don’t embody any applicable sales, use, revenue, excise, or different taxes obligatory by any taxing authority. Any applicable taxes are going to be supplementary to SunburstHost invoice as a separate charge to be paid by you. All fees are non-refundable once paid unless otherwise expressed.

Late Payment
All invoices should be paid among seven (7) days of the invoice due date. Any invoice that’s outstanding for over seven (7) days might lead to the suspension or termination of Services. Access to the account won’t be reconditioned till payment has been received. If you fail to pay the fees as such herein, SunburstHost might suspend or terminate your account and pursue the gathering prices incurred by SunburstHost, together with while not limitation, any arbitration and legal fees, and affordable attorneys’ fees. SunburstHost won’t activate new orders or activate new packages for purchasers who have an excellent balance on their account.

Domain Payments
It is only your responsibility to apprize SunburstHost’s billing department via a support ticket created from when buying a domain. Domain renewal notices are provided as a courtesy reminder and SunburstHost isn’t accountable for a failure to renew a domain or a failure to apprize a client about a domain’s renewal. Domain renewals are billed and renewed thirty (30) days before the renew date.

Fraud
It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or the other payment technique. SunburstHost might report any such misuse or dishonorable use, as determined in SunburstHost’s sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions, and/or credit card firms.

Invoice Conflict
You have forty-five (45) days to dispute any charge or payment processed by SunburstHost. If you’ve got any queries regarding a charge on your account, our billing department directly for help.

Money-back Guarantee
SunburstHost offers a twenty (20) days money-back guarantee for SunburstHost’s hosting services only. Subject to the terms delineated, if you’re not fully glad about these hosting services and you terminate your account at intervals twenty (20) days of signing up for the Services, you’ll tend a refund of the quantity obtained hosting minus $10.95 setup fee for Shared/Reseller and $25.95 setup fee for VPS Hosting. This money-back guarantee only applies to fees obtained hosting services and doesn’t apply to administrative fees, install fees for custom software or different setup fees, or to any fees for the other further services

Cancellations and Refunds

Payment method
No refunds are provided if you use any of the subsequent strategies of payment: bank wire transfers, Western Union payments, checks, and money orders. If you use any of those payment strategies, any applicable credit is posted to your hosting account rather than a refund.

Money-back Guarantee
If an account with a twenty (20) days money-back guarantee is purchased then canceled inside the first twenty (20) days of the start of the term (the “Money-Back Guarantee Period”), you will, upon your written request to the SunburstHost Support Team (the “Refund Request”) at intervals twenty (20) days of such termination or cancellation (“Notice Period”), receive a full refund of all basic hosting fees antecedently paid by you to SunburstHost for the initial term (“Money-Back Guarantee Refund”); as long as such Money-Back Guarantee Refund shall be due to you merely upon your compliance with, and subject altogether respects to the terms and conditions of. Requests for these refunds should be created in writing to the SunburstHost Support Team. Refunds can only be issued for basic hosting services and can not embrace administrative fees, install fees for custom software, or alternative setup fees, nor can they embrace any fees for the other further services. Money-Back Guarantee Refunds won’t accrue, and shall not be paid below any circumstances if you are doing not offer the applicable Refund Request at intervals the Notice period.

Refund Eligibility
Only first-time accounts are eligible for a refund. as an example, if you’ve got had an account with us before, canceled and signed up once more, or if you’ve got opened a second account with us, you may not be eligible for a refund. Violations of this Agreement can waive your rights under the refund policy.

Non-refundable Products and Services
There aren’t any refunds on domain names, dedicated servers, administrative fees, license fees, and install fees for custom software. Please note that domain refunds can only be thought-about if the domain was ordered in conjunction with a hosting package and can be issued at SunburstHost’s sole discretion. Any refunds issued for domain names are going to be reduced by the market value of the gTLD. Purchases of ccTLDs are non-refundable.

Cancellation process
You may terminate or cancel the Services by giving SunburstHost written notice via the cancellation type provided. In such event: (a) you shall be beholden to pay all fees and charges increased prior to the effectiveness of such cancellation and (b) SunburstHost could, in our sole discretion, refund all pre-paid fees for basic hosting services for the complete months remaining after the effectiveness of such cancellation (i.e. no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you’re not in breach of this Agreement.

Once we have a tendency to receive your cancellation type and have confirmed all necessary information with you via email, we’ll inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation can contain a ticket/tracking number within the subject line for your reference and for verification purposes. you must at once receive an automatic email with a tracking number stating that “Your request has been received.” SunburstHost can ensure your request and process your cancellation shortly thenceforth. If you are doing not hear back from us or don’t receive the automated confirmation email within a few minutes once submitting your cancellation type, please contact us immediately. we have a tendency to require all cancellations to be done through the online type in order to (a) ensure your identity, (b) ensure in writing that you just square measure prepared for all of your files and emails to be removed, and (c) document the request. This method aims to reduce the chance of mistakes, fraudulent/malicious requests, and to make sure that you are aware that your files, emails, and an account are also removed immediately and for good once a cancellation request is processed.

Cancellations for shared accounts are going to be effective on the account’s renewal date.

Domains
Domain renewals are billed and renewed thirty (30) days before the renewal date. it’s your responsibility to inform SunburstHost’s billing department via a support ticket created from to cancel any domain registration at least thirty (30) days before the renewal date. No refunds are given once a domain is renewed. All domain registrations and renewals are final.

Foreign Currencies
Exchange rate fluctuations for international payments are constant and inescapable. All refunds are processed in U.S. dollars and can reflect the rate of exchange in a result on the date of the refund. All refunds are subject to the current fluctuation and SunburstHost isn’t answerable for any modification in exchange rates between the time of payment and also the time of refund.

Finally
SunburstHost could terminate your access to the Services, in whole or part, without notice within the event that: (a) you fail to pay any fees due; (b) you violate this Agreement; (c) your conduct could harm SunburstHost or others or cause SunburstHost or others to incur liability, as determined by SunburstHost in our sole discretion; or (d) as otherwise specified in this Agreement. In such event, SunburstHost shall not refund to you any fees paid in advance of such termination, and you shall be tributary to pay all fees and charges increased before the effectiveness of such termination. in addition, SunburstHost could charge you for all fees due for the Services for the remaining portion of the then-current term.

UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND different data are DELETED

Price change
SunburstHost reserves the correct to change prices, the monthly payment amount, or the other charges at any time. we’ll give you a minimum of thirty (30) days’ notice before charging you with any price change. it’s your sole responsibility to sporadically review billing information provided by SunburstHost through the user billing tool or through different ways of communication, together with notices sent or announce by SunburstHost.

Coupons
Discounts and coupon codes are reserved for first-time accounts or first-time customers only and will not be used towards the purchase of a domain registration unless otherwise specified. If you’ve got previously signed up using a specific domain, you will not sign up again for that domain using another coupon at a later date. Any account found in violation of those policies is going to be reviewed by our sales department and therefore the applicable charges are going to be additional to the account. Coupon abuse won’t be tolerated and will result in the suspension or termination of your account. All coupons and discounts are only valid towards the initial purchase and don’t have an effect on the renewal or continual price.

Disclaimer
SunburstHost shall not be liable for any damages your business could suffer. SunburstHost makes no warranties of any kind, expressed or implied for the Services. SunburstHost disclaims any warranty of state or fitness for a selected purpose, together with loss of information resulting from delays, delivery failures, wrong deliveries, and any and everyone service interruptions caused by SunburstHost or our employees.

Backups and information Loss
Your use of the Services is at your sole risk. SunburstHost’s backup service runs once a night and overwrites any of our previous backups. only one night of backups is kept at a time. This service is provided only to shared accounts as a courtesy and will be changed or terminated at any time at SunburstHost’s sole discretion. Accounts larger than 20GB or 100,000 inodes won’t be included in nightly backups. SunburstHost isn’t liable for files and/or data residing on your account. You conform to take full responsibility for all files and data transferred and to keep up all applicable backup of files and data only one on SunburstHost’s servers.

Disclosure to law enforcement
SunburstHost could disclose User information to law enforcement agencies while not additional consent or notification to the User upon lawful request from such agencies. we tend to cooperate fully with law enforcement agencies.

Whole Agreement.
This Agreement, together with documents incorporated herein by reference, supersedes all previous discussions, negotiations, and agreements between the parties with relation to the subject matter hereof, and this Agreement constitutes the only and full agreement between the parties with relation to the matters coated herewith.

Changes to the Agreement or the Services
SunburstHost might modify, add, or delete portions of this Agreement at any time. If we’ve created important changes to the current Agreement, we’ll be going to} post a notice on the SunburstHost website for a minimum of thirty (30) days when the changes are announced and can indicate at the bottom of this Agreement the date of the last revision. Any revisions to the current Agreement can become effective when announcing unless otherwise provided. You comply with any modification to the current Agreement by continued to use the Services when the effective date of any such modification.

SunburstHost reserves the right to change, modification or discontinue any aspect of the Services at any time.

Importance
If any provision or portion of any provision of this Agreement is found to be illegal, invalid, or unenforceable by a court of competent jurisdiction, the remaining provisions or portions (unless otherwise specified) thereof shall remain full force and effect.

Last Updated: 02/07/2020